Frequently Asked Questions

Simply browse our catalogue or use the vehicle lookup tool to find parts for your car. Add items to your basket and proceed to checkout. You can pay by card, PayPal, Apple Pay, or Klarna. You will receive an order confirmation email once your payment has been processed.

If your order has not yet been dispatched, we can usually amend or cancel it. Please contact us as soon as possible on 0330 123 4567 or email [email protected] with your order number. Once an order has been dispatched, you will need to follow our returns process.

Standard delivery takes 3-5 working days and is free on orders over £30. Express next-day delivery is available for £5.99 on orders placed before 3pm. Saturday delivery is also available for £8.99. Please visit our Delivery Information page for full details.

Yes, we deliver to all UK addresses including Northern Ireland, the Scottish Highlands, and the Islands. A small surcharge applies to these locations and delivery may take an additional 1-2 working days. See our Delivery Information page for specific pricing.

Once your order has been dispatched, you will receive an email with a tracking number. You can also visit our Track My Order page and enter your order number and email address to view real-time tracking information.

We offer a 30-day hassle-free returns policy on all orders. Items must be unused, in their original packaging, and in resalable condition. Refunds are processed within 5-7 working days of receiving the returned item. Please visit our Returns & Refunds page for the full process.

Use our vehicle lookup tool on the homepage to enter your registration number or select your make, model, and year. This will filter our catalogue to show only compatible parts. If you are unsure, contact our team with your vehicle details and we will confirm compatibility before you order.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna. All transactions are processed securely using industry-standard SSL encryption. Klarna allows you to spread the cost over 3 interest-free instalments on orders over £50.

Yes, we offer trade accounts for garages, mechanics, and automotive businesses. Trade customers benefit from discounted pricing, dedicated account management, and flexible payment terms. Contact us at [email protected] for more information.

All parts sold on Number1Automotive come with a minimum 12-month manufacturer warranty unless otherwise stated on the product page. Warranty covers manufacturing defects but does not cover damage caused by incorrect fitment or misuse. Retain your proof of purchase for any warranty claims.