Privacy Policy
Number1Automotive Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
We collect personal information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact our support team. This includes your name, email address, postal address, phone number, and payment details. We also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.
2. How We Use Your Information
We use your personal data to process and fulfil orders, communicate with you about your purchases, provide customer support, send marketing communications (where you have opted in), improve our website and services, prevent fraud, and comply with legal obligations. We will never sell your personal data to third parties for their own marketing purposes.
3. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Essential cookies are required for the website to function correctly. Analytics cookies help us understand how visitors interact with our site. Marketing cookies are used to deliver relevant advertisements. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. For full details, please see our Cookie Policy.
4. Third Parties
We share your personal data with trusted third parties only where necessary to fulfil our services. This includes payment processors (Stripe, PayPal), delivery partners (Royal Mail, DPD), email service providers, and analytics tools (Google Analytics). All third-party providers are contractually obligated to protect your data and process it only on our instructions. We do not transfer data outside the UK/EEA unless appropriate safeguards are in place.
5. Your Rights
Under UK data protection law (UK GDPR), you have the right to access, rectify, or erase your personal data; restrict or object to its processing; request data portability; and withdraw consent at any time. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 6 years in accordance with HMRC requirements. Account data is retained for as long as your account is active. Marketing data is retained until you unsubscribe. When data is no longer required, it is securely deleted or anonymised.
7. Contact
If you have any questions about this privacy policy or how we handle your data, please contact our data protection team at [email protected] or write to us at: Number1Automotive Ltd, Manchester, United Kingdom.